The 3 Easy Steps for Ordering...

Step 1: To add items to your shopping basket click on any of the "add to basket" or other ordering buttons.

Step 2: Enter your shipping address.

Step 3: Fill in your billing information (billing address, e-mail address, and credit card).

Hint: You should never use a browser's "Back or Forward" navigation buttons when working on any shopping basket. These browser buttons load a page from your computer's memory and not a fresh page. You should always use the SendSafe Return to Prior Page or Continue Checkout buttons which will always load a fresh page.

Example of a Successful Order

When an order has been successfully processed you will see information similar to the illustration below.

The hyperlink "click here for a printable e-receipt" provides an e-receipt which contains every piece of information about your order. It is recommended that you print or save a screen copy of this e-receipt.

Order Processing Status: Finding the word "complete" in this status message indicates that your order has been completed and that an e-receipt has been successfully e-mailed to your address. If you find the word "retry" in the status message this means the system is retrying your order (see: order retry for more information).

Order Transaction Number: This number is unique to your order and can be used to retrieve information or as a reference number should correspondence be required.

Order Confirmation to: This is the e-mail address to which the e-receipt was sent.

Order Posted: This is the date and time that the order was submitted.

Charge Approval: This field must include the word "approved." If you do not see the word "approved" this means the bank did not authorize the charge.

Optional: How to ship your items to several different recipients.

The ability to ship to multiple addresses is not available on all sites. If this ability is available, on the Shipping Address Page you will see a checkbox that reads "ship each item separately to different recipients" (example of what to look for).

Shipping to multiple different addresses is called multi-address mode. If you select multi-address mode, everything in the basket will be separated into individual line items with a quantity (1) for you to edit and ship to separate addresses. Shipping costs are calculated with each item being shipped in a separate box. It cost more to ship items to multiple addresses than a single address.

If you unselect multi-address mode, all the different shipping addresses will be removed and replaced with the address of the first item in the shopping cart. Shipping will be calculated with many items packed into a single box with a single address which lowers shipping cost.

How to use ship to multiple recipients:

  1. On the shipping address page click on the "ship each item separately to different recipients" check box.
  2. Click the button next to the 1st item in the shopping basket.
  3. Fill in the shipping information then press the Save Changes  button.
  4. Repeat steps 2 & 3 for the remainder of the items. 
  5. When you have finished addressing all your items, press the Continue Check Out button. This will take you to the billing information page.

Shopping basket Web Page Example:
(see yellow highlight for multi-shipping address checkbox)

Shipping Information

Qty SKU Name PriceEa TotalPrice
 1 SS001 SendSafe $2,495.00 $2,495.00
ship each item separately to different recipients
Permission to leave without signature
Shipping Method 

 

Basic Guidelines...

At any time during the check out process, you can modify or delete an item in your basket by clicking on its Edit button.

To move to the next step in the check out process press the Continue Check Out button.

To go back to a previous step in the check out process press the Return to Prior Page button.

 

Overview

The SendSafe order form is divided into two main sections. The sections are shipping information and billing information. Each item in your shopping basket can have a different address. You can ship individual items to different people. This is very useful for sending gifts.

SendSafe remembers every name and address you've entered.

Once your basket is filled with all that you wish to purchase, go to the billing information form by pressing the Continue Check Out button. Type your name, address, and credit card information into the form. When all is complete and accurate press the Continue Check Out button to complete your purchase. If all the required information has not been entered you will get an error message explaining what needs to be completed.

 

Using the Shopping Basket

The shopping basket is where the items you wish to purchase are listed. You can place an unlimited number of items in the shopping basket. Items that are in the basket can be changed or deleted any time prior to placing the order.

To modify an item in the shopping basket:

  1. Using your mouse select (click on) a Edit button next to the item in the shopping basket.
  2. The information for the item you select will be displayed.
  3. Make any desired changes by typing over the current information.
  4. Your changes will not be saved until you press the Save Changes button.
  5. If you press the Return to Prior Screen button, all changes will be discarded.

To remove an item from the shopping basket:

  1. Using your mouse select (click on) a Edit button next to the item in the shopping basket.
  2. Press the Delete Item button.

 

QuickBuy Instant Checkout

With QuickBuy you can checkout with just one-click of your mouse and no forms to fill out! If you are a returning customer and the store you are visiting supports QuickBuy, you will see an "Instant Checkout" box like the one shown below.

With QuickBuy you can complete your purchase of a single item instantly, or you can accumulate items in your shopping basket then buy them all at once with one-click of your mouse. Either way it's easy....

To use Instant Checkout select from the drop down list the previous order and credit card you wish to use then press the Instant Checkout button. Coupons can be used with Instant Checkout.

Changing credit card information used by QuickBuy: for information click here

Information used from previous orders:
The Credit card drop down list contains an entry for every credit card you have recently used. Each entry displays the a partial credit card number and the expiration date.

The name and zip code displayed below the Instant Checkout button is the name and zip code from the shipping address where the selected prior order was shipped. Your "Instant Purchase" order will be shipped to this same address. Shipping address changes made in the MyAccount page will not change this address.

Selecting other entries from the drop down list can result in both different shipping addresses and different credit cards being used. As different entries from the list are selected, you may see the name and zip code change to indicate where that order had been shipped (if the address is different).

**Only on the Billing Information page can you use "Instant Purchase" to ship an order to an address other than the corresponding address in the drop down list.

QuickBuy takes the information you entered during your last purchase and uses that information to complete your order. Your order can be sent to the same address and will be billed with the same billing information (credit card and billing address).

After completing a QuickBuy, you will be e-mailed a receipt. For security reasons we only use billing info and email confirmation addresses that were successfully used in previous orders. If your order included items which will be downloaded, instructions and passwords needed to perform the download will be included in the e-mail receipt.

 

Entering New Credit Card Information

New credit card information used by QuickBuy is entered automatically and updated with every purchase you make and can also be updated on the MyAccount page.

If you wish to use new credit card information, you can change it on the MyAccount page or when making a purchase. If you wish to change the credit card while making a new purchase, do not use quick buy and instead proceed through the checkout process and enter new credit card information on the “Billing Information” page. This new information you entered will be used for all future quick buys.

To enter a new credit card on the MyAccount page:

  1. Enter a new credit card number (this must be done even if you are changing only the expiration date)
  2. Enter an expiration date
  3. Select a credit card type from the dropdown (visa, mc, etc.)
  4. Enter your security code. Security codes are not stored but are needed to validate your new credit card number.
  5. Press the Save Changes button at the bottom of the page
  6. You will be sent an email once your new credit card information has been validated.
Your new credit card information will not be displayed on this page until it has been validated. This process can take several minutes. Credit card information will only be updated when you enter a valid credit card number. If a valid credit card number is not entered then none of the other information will be updated.

 

Credit Card Security Codes

Credit card security codes are numbers found on the back of your Visa/Mastercard or on the front of your American Express card. Please copy this number into the security code entry field on the SendSafe billing page.

Security codes are not stored in any database and can only be found on the original card. The security code is called a CVV2 code on Visa, a CVC2 code on Mastercard, and a CID code on American Express.

 

Billing Information

The total cost for your order is displayed on the Billing information page. If items are being shipped to several different addresses, some may have sales tax applied while other item may not have sales tax applied. Sales tax is charged if the order is being shipped to states where the company has a business presence.

Shipping costs may be calculated based on distance from the company's shipping dock to the address of an individual item. If you have entered several different addresses for your items, the shipping charges for each item may vary.

An order cannot be placed unless you enter a valid e-mail address. This e-mail address will be used to send order confirmation to you. This e-mail address may also be used to verify your identity.

 

How to tell if a webpage is secure

A secure webpage is a webpage which is encrypted. A secure page makes it safe to enter credit card information without concern that someone – other than the intended recipient – will see your information.

Entire Sites are not secured by encryption, only specific critical webpages on a secure site are secured by encryption. The credit card entry page and password entry pages are typically the only encrypted pages on a secure site.

You can tell if a webpage is secure by looking for https:// in the URL and looking for the little gold lock at the bottom of the webpage. See example below:

In the browser URL line look for https:


At the bottom of the browser look for the little gold lock:

 

Coupons

Coupon numbers are entered into a field just above the credit card number on the billing information page (see below) or into the Instant Purchase coupon entry field if you are using Instant Checkout.

It is strongly recommended that you "Cut & Paste" the coupon number from the coupon into the form. Trying to type in a coupon number one character at a time is prone to error. For example it is easy to mistake the letter 'O' for the number zero '0' or the lower case letter-L 'l' with the number one '1'.

Coupon 
Credit Card     Exp Date: Month   Year 

The estimated discount will be displayed once you press the Apply Coupon button. Your total order amount may be zero if the coupon covers the entire cost of the order.

The coupon discount will be applied once the order is fully processed and the coupon is validated by the server after the order has been submitted. Check your e-receipt which will be sent to you. This e-receipt will show the actual charges adjusted for coupons.

Some coupons are good for the entire cost of the order. If the total cost displayed on the billing page is zero, you do not need to enter a credit card number. You can still provide a credit card number if you have any uncertainly whether the coupon will cover the total cost of the order or shipping charges. This will prevent any delays in processing your order. Your credit card will only be charged for any remaining costs after the coupon has been applied.

 

Placing the Order

When all information is complete and accurate PRESS the blue Continue Check Out button. This will complete your purchase. If all the required information has not been entered you will get an error message explaining what needs to be completed.

You will receive a confirmation of your order by e-mail. This confirmation will include an order number and a copy of your order (minus credit card number information). Please check the confirmation copy for accuracy and immediately report any mistakes by return e-mail.

 

Logging-in or Creating a New Customer Account

For New customer: When you place your first order, SendSafe will not recognize you and displays two options: "I am a returning customer" or "I am a new customer"  (see entry form example below ). At this time you should fill out the "I am a new customer" form to create a new customer account. Creating a new account is fast and very easy. SendSafe will do everything automatically. You should pick a username and password that is easy to remember then press the Create Account button.

If SendSafe displays a message that reads: "The User Name or Password you chose is not available" this means someone else has already selected either the same user name or password; please try both a different username and a different password.

Hints and tips:

  1. It may be easier to remember your Username if you make it your e-mail address (i.e. john@aol.com) or your complete first and last name  (no spaces).
  2. Usernames and passwords must be 7 characters to 20 characters in length.
  3. Usernames must be limited to alphanumeric characters and the '@' sign and the dot '.' (no spaces).
  4. Passwords must be limited to alphanumeric characters (i.e. 1234567890abcdefghijklmnopqrstuvwxyz.).
  5. The following characters are not allowed for Usernames or passwords: ! ; | " ' or spaces.
  6. you can change your password at anytime on the MyAccount page.

*If the system does not automatically recognize you in the future, you will need your username and password to login as a returning customer.

For Returning Customer: If you have placed orders before, you should log-in with your username and password. If you do not remember your username and password, do not create a new account; instead use the password recovery option to get a copy of your username and password e-mailed to you.

The reasons SendSafe may not have recognized you as a returning customer automatically are:

  1. You are using a new computer
  2. You have not selected the "Save My Log-in" checkbox
  3. You have deleted the cookies on your computer.
As long as you use the same computer and do not delete cookies, SendSafe will recognize you and you will never have to login on return visits.

To change your login go to the MyAccount page. At the top of this page you will find entry fields for user name and password. You can change the user name, the password, or both.

  1. Enter a new user name and/or password into the MyAccount page
  2. Press the Save Changes button at the bottom of the page
  3. Your new password is now set

 

Password Recovery

If you have forgotten your username and password, you can use the password recovery option. This option will e-mail a copy of your username and password to the e-mail address on-file. The process is quick and easy. It will take less than a few minutes to receive your username and password by e-mail. Click on the hyper link for Password Recovery. This hyper link can be found below the log-in entry form.

Full Billing Name used on last order 
E-Mail Address Used to place last order 
  

To protect your account, your are required to enter some information (see list below). This information is used to recognize you. Your username and password will be e-mailed to the address on-file.

Full Billing Name used on last order:
This is the full name on the credit card you used to make your most recent completed purchase.
E-Mail Address Used to place last order:
This is the e-mail address that was entered during your most recent completed purchase. Do not enter a different e-mail address. This field is not used to select an e-mail address to which you would like your username and password sent. Passwords will only be e-mail to the address used for your last completed order.

 

View Previous Orders

You can view previous orders by going to the Order Status page. A link to this page can be found on the MyAccount page.

Clicking on any of the hyperlinks in the order status window will load a printable copy of the e-receipt for the order along with shipping status. This e-receipt contains all the information in the system about the order.

 

Reordering

Using the Reorder page, you can quickly reorder items that you have previously purchased. A button which loads the Reorder page is located at the top of your MyAccount page.

The recorder page list all items which can be reordered. On the right side of the page is a shopping basket window which shows what you have in the basket. You add items to the basket by clicking on the "Add" button located to the left of each item. You can find out more about each item in the list by clicking on the hyperlink for the name of the item. When you have entered all the items you want to reorder, you can proceed directly to checkout by pressing the "Continue Checkout" button. You can also add other items to the basket using normal store shopping activities.

 

Order Status

You can obtain the status of your current orders on the Order Status page. A button which loads the Order Status page is located at the top of your MyAccount page.

Check the "shipping" column to find out if your order has shipped. If you find a tracking number then you know your order has shipped and you can use this number to lookup tracking information on the carrier's website. You may also find a note in the shipping status column.

 

Order Retries

A bank or its intermediary which approves your credit card charge can experience network outages. These outages will result in the e-commerce system not being able to authorize your order at that time. The e-commerce system will recognize this outage and will retry authorization later. The e-commerce system will retry the authorization five times over a period of four hours before giving up. If all reties fail then the e-commerce system will e-mail an e-receipt to you indicating that the order has not been completed.

Never submit a follow up order until you receive an e-receipt stating that the initial order has failed to process and that no more retries will be attempted. Submitting additional orders before you receive confirmation that an initial order failed, can result in duplicate orders should the initial order ultimately succeed in processing.

 

Browser Requirements

Your browser must have JavaScript & cookies enabled. The officially supported browsers are Microsoft Ver 4.0 or greater and FireFox 1.x or greater. 100% compatible browser from another manufacturer may work but are not supported.

 

Browser settings for JavaScript & Cookies

Your browser must have JavaScript & Cookies working correctly. If JavaScript or Cookies are not enabled and working correctly then you will not be able to use the order forms. The officially supported browsers are Microsoft Ver 4.0 or greater and FireFox 1.x or greater. 100% compatible browser from another manufacturer may work but are not supported.

*Symptoms of Cookies not being enabled are:

  1. Items are disappearing from your shopping basket.
  2. You are asked to log-in more than once.
  3. After something is just placed in the shopping basket, the basket appears empty.

*Symptoms of JavaScript not being enabled are:

  1. Clicking on a button does nothing or does not advance to the next page.
  2. You are unable to proceed to the next step in checking out.
  3. Clicking on a button causes a browser error message to appear in a pop-open window.

Instructions for enabling JavaScript and cookies in various browsers are listed below. If your browser is not listed please check the documentation from the browser manufacturer.

Here are the common reasons why cookies may not be working in your browser:

  1. You have run out of cookie space.
  2. You have run out of free disk space.
  3. Your browser is configured to only save session cookies (MS I.E. 5.0)
  4. Your browser is configured to block cookies (security settings).
  5. Your browser is set to HIGH privacy on the Privacy tab of MS I.E. 6.0 or greater. This will block session cookies.
  6. You are running some type of cookie killer or control program.
  7. You are running a security program that blocks cookies.
  8. You are running a Popup blocker program that also blocks or effects cookies.
  9. Your browser installation is partially broken and is not saving cookies.

Here are the common reasons why JavaScript may not be working in your browser:

  1. Your browser is configured to block JavaScript Execution.
  2. You are running some type of "Pop-Up Window" killer program which has partially broken or blocked JavaScript operation.
  3. You are running a security program that blocks JavaScript.
  4. Your browser installation is partially broken and is not correctly running JavaScript or is using the wrong JavaScript runtime.

*The most common cause of a broken JavaScript runtime is that a program was recently installed on your computer which broke or effected JavaScript operation.

Setting JavaScript in Microsoft I.E. 5.0 and 6.0 browsers

  1. Open the 'Internet Options' dialog
  2. Select the 'Security' tab
  3. Press the 'Custom level' button
  4. Locate the 'Scripting' outline item
  5. For 'Active Scripting' select the enabled option.
  6. To make sure all settings are accepted by the web pages, shutdown browser and restart browser
  7. See also General Computer Setting changes which will improve JavaScript operation

Setting JavaScript in Netscape 4.7 and 6.0 browsers

  1. Open the 'Edit' menu
  2. Select 'Preferences'
  3. Click on the 'Advanced' item in the outline
  4. Place a check mark next to 'Enable JavaScript for Navigator'
  5. To make sure all settings are accepted by the web pages, shutdown browser and restart browser 
  6. See also General Computer Setting changes which will improve JavaScript operation

Setting Cookies in Microsoft I.E. 6.0 browsers

  Part 1

  1. Open the 'Internet Options' dialog
  2. Select the 'Privacy' tab
  3. Press the 'default' button OR set security slider to medium
  4. To make sure all settings are accepted by the web pages, shutdown browser and restart browser 

*If you are setting your privacy settings to something other than default, then you must allow 1st party cookies. Setting the privacy to "HIGH" or above will disable session cookies.

  Part 2

  1. Open the 'Internet Options' dialog
  2. Select the 'General' tab
  3. Under the "Temporary Internet Files" section Press the 'settings' button
  4. Under the "Temporary Internet Files Folder" section make sure you have a reasonable amount of space set for temporary files (200M should be more than adequate for web browsing).
  5. See also General Computer Setting changes which will improve cookie operation

Setting Cookies in Netscape 6.0 browsers

  1. Open the 'Edit' menu
  2. Select 'Preferences'
  3. Double Click on the 'Privacy and Security' item in the outline
  4. Click on the 'Cookies' item in the sub-outline
  5. Select either the 'Enable all cookies' or 'Enable Cookies for Originating website' options
  6. To make sure all settings are accepted by the web pages, shutdown browser and restart browser 
  7. See also General Computer Setting changes which will improve cookie operation

 

General Computer Setting changes which will improve cookie operation

  1. Turn off all after-market cookie management programs OR configure the program to allow cookies for this site.
  2. Turn off all after-market Pop-up blocker programs.
  3. Make sure that any personal security of firewall programs have cookies enabled for this site.
  4. Check to make sure you have not run out of disk space on any of your drives (c:, d:, e:, etc.).

General Computer Setting changes which will improve JavaScript operation

  1. Turn off all after-market Pop-up blocker programs.
  2. Make sure that any personal security of firewall programs have Active Scripting, Scripting, and JavaScript enabled and (or) allowed.

 

Deleting the SendSafe Cookie

To delete the cookie created by SendSafe follow the steps listed below for your specific browser and operating system. If your browser and operating system is not listed then you will need to consult the on-line help or technical documentation for your specific installation.

There is one active cookie per web site (though some browsers keep a few older backup copies of a cookie). Warning! Deleting your SendSafe cookie will prevent QuickBuy from working and you will be required logon to the web site the next time you visit the e-store. Deleting this cookie may also delete other information saved for the e-store's web site.

For Internet Explorer 5.x and 6 for Windows 98, Windows 98 Second Edition, Windows Millennium Edition, Windows NT 4.0, Windows 2000:

  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options, and then click the General tab.
  3. In the Temporary Internet Files section, click Settings.
  4. Click View Files.
  5. On the View menu, click Details.
  6. Click the Internet Address column header, and find the cookie file for the e-store's web site.
    For example, a cookie may be named similar to the following name: <Window's logon username>@<Web site domain name>[Revision#].txt
    For Example if your Window's logon name is JohnSmith AND the web site is www.mybiz.com THEN the cookie will be named:
    JohnSmith@www.mybiz[1].txt or JohnSmith@www.mybiz[2].txt or something very similar.
  7. Find the appropriately named file and delete it.

Internet Explorer 4.x for Windows 95, Windows 98, or Windows NT 4.0:

  1. Start Internet Explorer.
  2. On the View menu, click Internet Options, and then click the General tab.
  3. In the Temporary Internet Files section, click Settings.
  4. Click View Files.
  5. On the View menu, click Details.
  6. Click the Internet Address column header, and find the cookie file for the e-store's web site.
    For example, a cookie may be named similar to the following name: <Window's logon username>@<Web site domain name>[Revision#].txt
    For Example if your Window's logon name is JohnSmith AND the web site is www.mybiz.com THEN the cookie will be named:
    JohnSmith@www.mybiz[1].txt or JohnSmith@www.mybiz[2].txt or something very similar.
  7. Find the appropriately named file and delete it.

Internet Explorer 3.x for Windows 95 or Windows NT 4.0:

  1. Start Internet Explorer.
  2. On the View menu, click Options, and then click the Advanced tab.
  3. In the Temporary Internet Files section, click View Files.
  4. Click the Internet Address column header, and find the cookie file for the e-store's web site.
    For example, a cookie may be named similar to the following name: <Window's logon username>@<Web site domain name>[Revision#].txt
    For Example if your Window's logon name is JohnSmith AND the web site is www.mybiz.com THEN the cookie will be named:
    JohnSmith@www.mybiz[1].txt or JohnSmith@www.mybiz[2].txt or something very similar.
  5. Find the appropriately named file and delete it.

Internet Explorer 4 or 5 for UNIX on HP-UX or Sun Solaris:

  1. Change to the .microsoft folder in the user's home folder.
  2. Change to the cookies folder in the .microsoft folder.
  3. Find cookie file for the e-store's web site and delete it.
    For example, a cookie may be named similar to the following name: <Window's logon username>@<Web site domain name>[Revision#].txt
    For Example if your Window's logon name is JohnSmith AND the web site is www.mybiz.com THEN the cookie will be named:
    JohnSmith@www.mybiz[1].txt or JohnSmith@www.mybiz[2].txt or something very similar.

Netscape 6.x on most operating systems:

Unlike Microsoft Internet Explorer which only allows deletion of a web site's cookie in its entirety, the Netscape browser allows you to delete individual "cookie entries" for a web site. This means the browser displays multiple entries for a given web site even though there is only a single cookie for that web site. You must be careful to delete all the individual "cookie entries" for the web site.

  1. Start Netscape browser.
  2. On the Edit menu, click Preferences.
  3. Click on the Privacy & Security folder to expand the folder.
  4. Click on the entry labeled Cookies inside the folder.
  5. Press the [ view stored cookies ] button.
  6. Find all "Cookie Entries" for the web site domain name (i.e. www.mybiz.com = the domain name for that website).
  7. Select all the entries for the web site (domain name) THEN press the [ Remove Cookie ] button.

 

File Uploader Tool

The file uploader tool is a simple to use "two click" program that uploads files such as images or documents to the website.

The file uploader tool needs Java enabled and Pop-ups enabled in your browser.

Note: The tool may take several seconds to startup if you do not have Java already up and running on your computer. Once Java has started, the pop-up will take only a second to load.

The file uploader tool requires permission to access files on your computer for uploading. To maintain the highest possible security, the tool uses a signed Java applet. This Java Applet must ask your permission before it can be allowed to access any file on your computer.

When the applet asks permission it will display a box like the one below. Please respond by clicking on either the ALWAYS or the YES button. You will not be asked for permission again during this visit to the website. It you select the ALWAYS button, you will never be asked permission by this upload tool again.

 

When the upload applet is running you will see the following in the pop-up window.

To upload files do the following:

  1. Using your mouse, select the files you want to upload from a folder on your desktop.
  2. Drag and drop the selected file(s) into the applet window displayed in the pop-up.
  3. That's it!

 

Java Requirements

You will need Java enabled to use some SendSafe tools. If Java is not enabled or you have an old version, you will see an error message. To enable or update Java please check your browser's built in help files. Here are some basic tips.

1. If your version of Java is not new enough or you do not have Java installed, you may be prompted to download the newest version from Sun Microsystems (the company that created Java). This is a quick and easy installation similar to installing a Macromedia Flash Animation plugin.

You may see one of these two dialog boxes prompting you to download Java:

2. In some cases if you do not have Java enabled, instead of being prompted to download Java you will see a gray box like the one below. Please click here to manually download and install the newest version of Java from Sun Microsystems. You will need version J2SE 1.4.2 or higher.

3. If you are using Microsoft's version of Java, make sure that the following is enabled under advanced security settings (tools> options> security tab> custom levels button).

4. If you are using Sun's version of Java, make sure that the following is enabled under advanced security settings (tools> options> advanced tab). If you are not using Sun's version, this setting will not be present.