| ...with greater than 99.99893% Uptime Reliability
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You have spent a great deal of time and money developing your business website.
Why host it on a less reliable lower performance hosting solution designed for basic or noncommercial websites?
If you are conducting business on the web, mission critical managed hosting is the only type of hosting that makes sense.
The cost difference for a business is small and the benefits are large.
CPrompt mission critical managed hosting delivers an astounding +99.99893% uptime reliability for client websites and e-applications.
What does that mean? It means your website will be up and running all of the time, except .00107% of the time you may experience a hiccup.
This simple statistic makes hosting with CPrompt a "must" for mission critical e-business, e-commerce, and internet / intranet applications.
If your e-business isn't running, you're missing opportunities.
 What is managed hosting?
We constantly monitor and manage your website so you can manage your business.
We accept zero compromises on your lifeline to the internet.
Redundancy is a great thing - a necessity - when it comes to hosting your e-business.
Each website is hosted by multiple identical servers and support systems.
Our automated systems detect any problem and reroute traffic from the failing hardware so you get +99.99893% uptime reliability.
Kick the tires before you sign up with another hosting company.
The CPrompt Advantage
CPrompt saves you money! There are no transaction fees, unlike many other e-commerce
companies who charge a transaction fee for every sale. We also provide our clients free hosting
until their website goes live, unlike other development companies who charge hosting fees from the
date development begins.
Why Managed Hosting?
Redundancy = Reliability
Speed and High Performance
Security
Add-On Services and Reports
Service Levels and Pricing
Policies and Setup Fees
Why Managed Hosting? |
We provide a host of services so your site stays online
and we provide these services, support, and reliability for the same price as quality non-managed database driven website hosting!
- Monitor and test your sites 24 x 7
- Backup your data locally and offsite
- Provide and maintain full security
- Immediately correct any problems that may arise with your sites
- All website activity log files are available for download and analysis.
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Semi-Dedicated Server Hosting is a unique service CPrompt offers.
This service allows growing companies to handle heavy website traffic without the expensive collocation of dedicated servers,
the more common solution. We allow only a handful of companies on each semi-dedicated server, to maintain our high performance standards.
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| Redundancy = Reliability |
Fully redundant high availability hosting infrastructure gives
powerful reliability. If one piece of computer equipment experiences a problem,
the redundant one keeps your business running.
- CPrompt's percentage uptime is greater than 99.99893%.
- CPrompt connects to the internet over fully redundant and diverse, high SLA, premium bandwidth vendors who operate their own backbones.
- All servers are fully redundant.
- All networking equipment is redundant.
- Fully redundant DNS servers automatically redirect traffic around problem spots.
- All electrical power is sourced from diverse redundant power grids.
- Redundant battery backups automatically switch in if AC Power fails.
- A diesel powered generator automatically switches in before battery backups run out.
- There are multiple contracts with companies to provide diesel fuel.
- Multiple contractors provide portable power generation equipment if the automated generator fails.
- Automatic monitoring of all infrastructure from multiple points on the web re-routes traffic if necessary.
- We contract with a company for additional redundant monitoring of all servers and connections.
- A.C. power passes through two layers of surge suppression and a bank of line conditioners
- This insures extra clean A.C. power.
- Automated daily backups to offsite tape and local data stores.
- 24x7 System monitoring by onsite personnel.
- Disaster recovery systems and plans are implemented.
- CPrompt's expertise in mission critical systems backs up these efforts.
Geographic diversity with automatic fail-over is available as an additional cost option.
Geographic diversity requires hosting
your servers at multiple different physical locations at least a thousand miles apart, insuring that if one location
is struck by a disaster like an earthquake, tornado, or major telecom disaster, your web system will be automatically
switched over to run from an alternate location that is not affected.
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Speed and High Performance |
Speed - it's all about internet backbone connections and high performance servers.
- We use the best telecom companies for our internet connections.
- Each redundant server-pair are fed by fiber optic circuits plugged directly into the backbone of the Internet.
- Near unlimited bandwidth can be provided.
- CPrompt networking hardware is never more than 50% utilized, insuring no overloading.
- Bandwidth is QOS bandwidth managed to assure that all clients get pure unfettered bandwidth.
- For exceptional bandwidth needs, client hardware can be on dedicated circuits, for additional costs
- CPrompt's expertise in networking performance backs up these efforts.
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Security |
Total security includes firewalls, intruder detection, testing, and physical security.
- Layered redundant hardware and constantly updated security measures protect all servers.
- Security robots and Intruder Detection Systems patrol the network to prevent theft and vandalism.
- All our systems are constantly scanned, poked, and prodded for security weaknesses.
- Our systems are PCI and McAfee SECURE HackerSafe compliant. Our systems are repeatedly tested and certified secure by some of the best 3rd party security organizations operating today. These organizations try to hack our networks, scan for weaknesses, and inspect for problems; and when they come up empty handed they certify us as hacker safe.
- All logs and monitors are constantly reviewed by experts for tampering missed by security systems.
- All sites are regularly swept for viruses and Trojans.
- All e-mail servers are virus scanned.
- All collocated client servers are isolated from the network by firewalls and other security measures.
- All equipment is maintained at the most current levels of security, hot patches, and fixes.
- Magnetic card and palm scan required for access to any server or networking equipment.
- 24x7 physical security including video surveillance by onsite personnel and security guards.
- 24x7 system monitoring by onsite personnel
- Complete automated fire suppression systems
- FTP access is limited to Secure Encrypted FTP Clients and static html pages on shared servers.
- CPrompt's expertise in system security backs up these efforts.
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Mission-Critial DNS Hosting |
The DNS server is a vital link and point of ultimate network routing control. As an industry standard part of any mission-critical hosting, DNS servers must be hosted and operated by the mission-critical hosting company, CPrompt. Hosting and control of the DNS servers by CPrompt provides the following:
- Every website is hosted on multiple servers supported by redundant network hardware running over a diverse Internet route. As a result of this advanced network routing structure, the multiple IP addresses for any given website will change frequently and without notice.
- When one of our multiple diverse bandwidth vendors has a planned maintenance which will result in suboptimal routing, CPrompt’s automated network management system reroutes all traffic around this vendor thereby eliminating any impact on the website. The same automated rerouting will occur should a given bandwidth vendor incur an unexpected outage.
- As a requirement of mission-critical hosting, CPrompt performs regular preventive maintenance on all our equipment. Before any maintenance occurs, our automated network systems will reroute traffic around any affected network thereby eliminating any impact on the website.
- As part of our Quality of Service (QOS) bandwidth management systems, traffic is rerouted at the highest network levels outside of CPrompt’s networks as well as within CPrompt’s in-house networks. This expansive network routing control ensures balanced and smooth flowing traffic to and from any given website.
- Your DNS servers will be an integral part of CPrompt’s +99.99893% mission-critical network and benefit from all the inherent reliability and performance. If your DNS is hosted on a system of lower reliability your website may experience outages or brownouts if one or more of your DNS servers experiences a problem.
- If your DNS severs are not hosted and/or controlled by CPrompt's automated systems, your website will not be hosted at mission-critical standards and experience partial outages or brownout during events such as normally scheduled hardware maintenance or outages by bandwidth vendors.
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| Add-on Services and Reports |
- Daily generation and downloading of database export
- Fully isolated and secured network pipes (high performance VPN for backend system integration)
- Website and e-commerce consulting and development
- Geographic diversity
- Site Search Engine Pages
- Full SMTP/POP3
- SendSafe E-commerce Software
- Dedicated database servers (SQL or Oracle)
- Dedicated application servers
- Dedicated Microsoft Exchange Server
- IC Verify credit card processing: dedicated servers only; may require monthly phone line charges
- Custom reports of visitors, hits, demographics, search terms
- Conversion rate reports and sales reports
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| Service Levels and Pricing |
| Managed Hosting Service Types, Levels, and Pricing
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All hosting fees are based on your website traffic. There are no transaction fees. Bandwidth volume is an accurate measure of this traffic.
Bandwidth volume is the total amount of incoming and outgoing data in gigabytes (1 billion bytes = 1 GByte).
Contact CPrompt for a quote.
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+99.99893% Reliability Shared Server Managed Hosting
Enterprise level database server access is included in this price. This is everything needed for industrial strength database driven
website operation.
Your website will be hosted on a shared mission critical DB server (with failover backup) and a pair of mission critical redundant web servers; not one web server but two web servers for
unbeatable reliability! This is more robust than single server hosting and is like having your site at two different ISPs.
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Monthly Bandwidth Volume
Gigabytes Per Month
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Cost per Month |
| Level 1 - Starter managed hosting |
0 to 3Gbytes
Estimated 350K Page views / month |
$75/month
Plus bursting as requested and on demand. |
| Level 2 - Intermediate managed hosting |
3GBytes to 10Gbytes
Estimated 1.2M Page views / month |
$145/month
Plus bursting as requested and on demand. |
| Level 3 - Peak managed hosting |
10GBytes to 20Gbytes
Estimated 2.4M Page views / month |
$290/month
Plus bursting as requested and on demand. |
+99.99893% Reliability Collocation Managed Hosting
This is an ultimate performance solution. Collocation of a pair of redundant 1U web servers owned by you into our ultra high security, high reliability infrastructure.
For collocation you will need to purchase your own servers and software.
Additional hardware maintenance costs will occur to keep the software fully updated and to manage computer resources.
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Monthly Bandwidth Volume
Gigabytes Per Month
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Cost per Month |
| Level 4a - Server collocation managed hosting |
0 to 164Gbytes
Estimated 28M Page views / month |
$325/month
Plus bursting as requested and on demand. |
| Level 5a - Server collocation managed hosting |
164Gbytes to 328Gbytes
Estimated 56M Page views / month |
$475/month
Plus bursting as requested and on demand. |
| Level 6a - Server collocation managed hosting |
328Gbytes to 492Gbytes
Estimated 84M Page views / month |
$650/month
Plus bursting as requested and on demand. |
+99.99893% Reliability Semi-Dedicated E-Commerce Server Managed Hosting
Enterprise level database server access is included in this price. This is everything needed for
industrial strength, high traffic database driven website operation without the costs of purchasing and collocating own your own computer hardware
and software.
Your website will be hosted on a semi-dedicated mission critical DB server (with failover backup) and a pair of semi-dedicate mission critical redundant CPrompt web servers; not one web server
but two web servers for unbeatable reliability!
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Monthly Bandwidth Volume
Gigabytes Per Month
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Cost per Month |
| Level 4b - Semi-Dedicated Server managed hosting |
0 to 164Gbytes
Estimated 28M Page views / month |
$550/month
Plus bursting as requested and on demand. |
| Level 5b - Semi-Dedicated Server managed hosting |
164Gbytes to 328Gbytes
Estimated 56M Page views / month |
$750/month
Plus bursting as requested and on demand. |
| Level 6b - Semi-Dedicated Server managed hosting |
328Gbytes to 492Gbytes
Estimated 84M Page views / month |
$950/month
Plus bursting as requested and on demand. |
+99.99893% Reliability Semi-Dedicated Application Server Managed Hosting
This semi-dedicated hosting is for special use
application servers such as: forum, message board, chat, e-mail, and etc.
This is for a single application on a single server (two servers are required for mission critical redundancy).
These costs are for hosting and do not include 3rd party software licenses which may be required for your specific application.
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Monthly Bandwidth Volume
Gigabytes Per Month
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Cost per Month |
| Level 3c - Semi-Dedicated Application Server managed hosting |
0GBytes to 80Gbytes |
$350/month
Plus bursting as requested and on demand. |
| Level 4c - Semi-Dedicated Application Server managed hosting |
80Gbytes to 164Gbytes |
$400/month
Plus bursting as requested and on demand. |
| Level 5c - Semi-Dedicated Application Server managed hosting |
164Gbytes to 328Gbytes |
$550/month
Plus bursting as requested and on demand. |
| Level 6c - Semi-Dedicated Application Server managed hosting |
328Gbytes to 492Gbytes |
$750/month
Plus bursting as requested and on demand. |
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Bandwidth Volume Bursting
Bandwidth volume bursting is available for $330 per 1Mbps per month per Internet connection.
Each 1Mbps unit of bandwidth = 328.5Gbytes of bandwidth volume (approximately 56 million page views).
Each fully redundant hosting setup runs two Internet connection, so bursting must be purchased in multiples of
two (1Mbps per server in CPrompt's redundant server arrays). Discounted pricing is available for customer who
will commit to addtional bandwidth volumes (see Additional Bandwidth Commitments).
Busting is available on all service Levels. Bursting is the ability to purchase additional
bandwidth on-demand to handle high surges in traffic (such as surges caused by television,
news website listings, or PR).
This additional bandwidth can typically be allocated in minutes after a request is made. Bandwidth is purchased in 1MBps units
per month per Internet connection (charges are not prorated). Bandwidth cannot
be divided up between the two or more separate Internet connections (for example: the standard pair of redundant Internet
connections which service all hosted websites). In all cases except throttled FTP bandwidth, bursting should be purchased
in equal amounts per Internet connection for maximum utility.
Bursting becomes necessary when either the total volume of bytes per month exceeds the hosting category or the amount of
intermittent sustained bandwidth required exceeds the intermittent sustained bandwidth for the category.
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Additional Bandwidth Commitments
Additional bandwidth commitments beyond the top hosting categories can be purchased for
$200 per month per meg (328.5G bandwidth volume). A commitment matching the hosting contract terms is required and is
typically 12 months. Each fully redundant hosting setup runs two Internet connection, so additional bandwidth
commitments must be purchased in multiples of two (1Mbps per server in CPrompt's redundant server arrays).
Discounts are avaiable for clients who use more than 10Mbps per Internet connection (20Mbps total). Contact us for details.
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Secured Network Pipes
These pipes are used to setup VPN connections for B2B and / or Real Time data Integration with a company’s internal backend systems such as accounting, fulfillment, or inventory control. These pipes can run up to 200Mbps (full duplex) - 2Gbps available for additional costs.
Nailed up VPN connections with 100% fail-over support for pushing DB data to remote systems is $950 one time startup fee
and $49/month (there will be additional costs for high bandwidth requirements).
These prices do not include data center setup, test, and debug labor.
These prices do not include purchase, setup, and installation of a compatible VPN firewall at your business location.
Dedicate pipes start at $3400.00 one time startup fees + $300/month per VPN-hub IP. A dedicated pipe is 100% isolated from all other circuits.
Bandwidth for all VPN connections is purchased as part of managed hosting services (see above). The bandwidth used by the VPN pipe is added to your hosting bandwidth to calculate month hosting fees.
*Dedicated pipes can also be used with out a VPN to host application servers which for unique reasons require complete isolation.
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E-Mail Service Options
All levels of hosting include 2 e-mail addresses on CPrompt e-mail servers. Each e-mail address is a forwarder only (no POP3 or SMTP Relay).
Each mail address can have up to 10 aliases. All e-mail accounts are fully virus scanned and include (optional) SPAM filtering/flagging using a combination of Bayesian, Static Filters, and SpamAssassin.
Additional services:
- Additional mail forwarding addresses are available for $5/month per 10 addresses.
- Full POP3/SMTP/WebMail e-mail boxes are available for $10/month per mail box (plus $2/megabyte of storage – 1st 10 megabyte is free).
- Full featured Anti-Spam with challenge/Response, Bayesian, Static Filters, and SpamAssassin can be added per mailbox for a cost of $25/month (see also: CPrompt Challenge webpage).
- E-Commerce Integrated SendSafe E-Mail Broadcasting system (only e-mails existing paid customers). Two options:
- Cost to use CPrompt SMTP servers: $0.006 per e-mail (max size 100Kbytes per e-mail) plus $15/month
- Cost when email is routed through a 3rd party relay $0.00135 per e-mail (max size 100Kbytes per e-mail)
Theses accounts are not intended for mass e-mailing of any kind. The following e-mail activities are not allowed:
(a) Bulk or mass mailings and /or broadcasting to multiple addressees (except when broadcasting only to existing customers using the integrated SendSafe E-Mail Broadcasting System).
(b) Mail bombing (sending large amounts of e-mail repeatedly to a person).
(c) The sending of a message to unsolicited individuals, people who are not your customers, or individuals who have expressed a desire not to receive like messages.
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Online Data Storage Service Options
This service provides online backup of any data you upload to CPrompt.
This service is in addition to backing up of shared hosting websites which is included as part of your MRC hosting fee. This online backup service is intended for backing up business documents and records other than your website.
The data is stored on secured fully redundant servers.
The cost for this service is $45 MRC base plus $6 MRC per Gigabyte of storage.
Bandwidth is charges as part of a hosting contract and including in with hosting bandwidth.
Additional services:
- Standard access is via secure FTP. VPN access can be setup for an additional MRC and setup (contact us for a quote).
- High speed upload is available for an additional MRC (contact us for a quote).
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Policies and Setup Fees
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- All fees listed above do not include setup charges, commercial software licensing, or software purchase costs. Collocated servers and shared hosting
installations require additional setup related fees - see below.
- A one-time setup fee of $150 is charged for all shared hosting. These fees do not cover configuration, setup, or troubleshooting of software or hardware that is not owned by CPrompt. This fee does not cover setup of FTP server accounts (if required), E-Mail Accounts (Forwarders/POP3/Anti-Spam), DNS, Domain Names, or other support services and (or) systems. This fee does not cover setup or deployment of the website or web application(s). This fee does not cover setup of credit card processing or any other connections to remote systems.
- A one-time setup fee of $150 is charged for online storage. This fee does not cover setup of FTP server accounts (if required).
- A one-time hosting setup fee of $150 is charged for each additional shared site added to an existing hosting contract.
- All hosting includes two IP addresses. A monthly fee of $20 is charged for each additional pair of IP addresses (or single address) added to an existing hosting contract.
- A one-time setup fee equal to one month’s fee plus $500 is charged for all semi-dedicated hosting ($500 fee waived on 24 month contracts). These fees do not cover configuration, setup, or troubleshooting of software or hardware that is not owned by CPrompt. This fee does not cover setup of FTP server accounts (if required), E-Mail Accounts (Forwarders/POP3/Anti-Spam), Domain Names, or other support services and (or) systems. This fee does not cover setup or deployment of the website or web application(s). This fee does not cover setup of credit card processing or any other connections to remote systems.
- Collocated server setup fees
- A $350 per server rack setup fee is charged for each colocated server for ports and (or) allocation of CPrompt system resources: KVM IP, Remote Control software, Remote Power Management, Monitoring probes, IDS & Firewall Security, QOS Bandwidth Management, Automatic IP Traffic routing fail-over. These fees do not cover costs for mounting hardware, cabling, or other installation related parts which are not supplied with the server(s).
- An estimated $995 labor is charge per e-commerce server cluster (2 or 3 servers).
This labor cost can vary and is an estimated cost for complete installation of a server cluster
(actual labor is billed hourly).
This labor covers setup of: KVM IP, Remote Control software, Remote Power Management, QOS Bandwidth Management, Monitoring probes,
Security, Automatic IP Traffic routing fail-over, DNS, SendSafe e-commerce software, and server racking (installation).
Additional servers installed at the same time will cost approximately $400/server. These fees do not
cover configuration, setup, or troubleshooting of software or hardware that is not owned by CPrompt. These
fees do not cover setup of both local and remote data backup (which is available and is strongly recommended).
- An estimated $495 labor is charge per application server.
This labor cost can vary and is an estimated cost for complete installation of an application server
(actual labor is billed hourly).
This labor covers setup of: KVM IP, Remote Control software, Remote Power Management, QOS Bandwidth Management, Monitoring probes,
Security, Automatic IP Traffic routing fail-over, DNS, and server racking (installation).
Additional servers installed at the same time will cost approximately $400/server. These fees do not
cover configuration, setup, or troubleshooting of software or hardware that is not owned by CPrompt. These
fees do not cover setup of both local and remote data backup (which is available and is strongly recommended).
- You can have as many servers as you like. We charge by rack space not the number of boxes you have. The rack space included for Collocated Servers in each service level is enough for two 1U servers (a total of 2U in rack space). We recommend the thin high performance 1U servers from Dell or IBM. Additional rack space for servers is available at a cost of $90/month per 1U (power, environmental, and rackspace).
- A one-time setup fee of $350 is charged for setup of the SendSafe Integrated E-Mail Broadcasting system with an existing SendSafe e-commerce website. Additional labor may be required.
- A one-time setup fee of $20 is charged for POP3 e-mailbox setup.
- A one-time setup fee of $10 is charged for SMTP Forwarder e-mail setup.
- A one-time setup fee of $5 is charged for each alias setup.
- A one-time setup fee of $50 per mailbox is charged for POP3 Challenge/Response Anti-SPAM setup using a CPrompt labeled challenge webpage plus approximately a $300 to $400 base setup fee which is billed as hourly labor. Customized challenge webpages can be developed (addition labor applies).
- All Service Levels require a 12 month contract.
- Peak bandwidth is a surge in bandwidth which is not sustained for any one 60 second period of contiguous usage and does not repeat more than a 5 times each hour. Peak bandwidth cannot be maintained for a full month without greatly exceeding the Bandwidth Volume limitations of an account.
- Intermittent Sustained daily bandwidth is a multiple of the specified bandwidth volume level divided by the average days in a month; this intermittent sustained daily bandwidth is calculated for any 24 hour period as long as usage is not contiguous for more than any one 24 hour period. This intermittent sustained level cannot be maintained for a full month without greatly exceeding the Bandwidth Volume limitations of an account.
- Customers with unusually bursty Internet usage will be required to purchase higher levels of monthly bandwidth and (or) bursting. This type of unusual bursting is typically due to exceptional marketing promotions and (or) advertising. There is an upper sustained bandwidth (Intermittent Sustained daily bandwidth) limit on all accounts which is defined in each hosting contract. Exceeding this limit will result in additional fees.
- Shared Server Hosting includes access to a database Server for database driven web content and SendSafe e-commerce system operation. Database server access is limited to normal levels of concurrency; additional monthly and (or) setup fees may apply in extreme cases.
- CPrompt currently calculates and adjusts hosting fees based on the last month of usage and average usage of the prior 3 months. We calculate this usage every month. This procedure can change without notice.
- The page views per month figures are provided only as a guide to which service level may suit your needs. The actual number of page views that are possible for a given service level can vary widely depending up such factors as image content and other non-html file downloads. Page views per month figures are not used by CPrompt as a measured of service level. The sole deciding metric used by CPrompt for service level categorization is bandwidth used per month.
- Bandwidth listed above includes all in and out bandwidth used by a client (this includes, but is not limited to: http, ftp, e-mail, streaming services, etc.).
- If you are collocating your own server at C Prompt (i.e. not using C Prompt's shared
servers), then the addition of a collocated secondary server is strongly recommended. Should your only server break, if a
collocated secondary server is not available then outages of 72 hours or longer must be anticipated. Without a collocated
secondary server you will not be able to take full advantage of CPrompt's automated fully redundant networking infrastructure
which could also result in additional outages of service.
- The fees above are assigned and allocated by units of usage are the means of gauging and estimating the monthly reoccurring
labor cost of maintaining a working website and network of appropriate scale and performance. These fees are not for Internet
access and do not include remote Internet access of any type. These fees do not include repairs or upgrades
to the website which will be invoiced separately. For collocated servers this fee also does not include updates to the
operating system, backend servers, and other software including service patches as well as hardware repair and maintenance,
all of which will be invoiced separately.
- Rates are subject to change with 30 days written notice as defined in client contract.
- Hosting fees are not prorated for partial months; regardless the date that service begins, charges are billed for the entire month.
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The following items are not included above and will be billed at the applicable hourly rate.
- Developing new content or updating existing content
- Upgrading equipment or software and (or) adding new equipment or software on shared servers to meet a specified requested need of a client
- Upgrading, repairing, or maintaining collocated equipment or software
- Periodic updates and upgrades to e-commerce systems
- Configuration of e-mail, DNS, FTP, and other servers or services
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